Policys
At Terafractal, we strive to ensure your satisfaction with every purchase. Our policies are designed to be fair and transparent, keeping in mind the handmade nature of our products. Please review the following policies carefully, and feel free to reach out if you have any questions or concerns. We are here to help!
Terafractal Policies:
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No Returns
Due to the handmade nature of our clothing, we do not accept returns. Please make sure to check our size charts and product descriptions carefully before purchasing. If you have any questions about sizing or fit, reach out before placing your order. -
Exchanges (Case-by-Case Basis)
Exchanges may be accepted on a case-by-case basis. If you would like to request an exchange, please contact us within 7 days of receiving your order, and we will work to resolve the situation. Exchanges are subject to availability and may require additional shipping costs. -
Alterations and Repairs
If a seam comes undone, we’re happy to fix it for you! Just send us a message, and we’ll find a solution. Please note that certain alterations may incur extra charges depending on your request. We’ll discuss this with you beforehand. -
Lost or Stolen Packages
Terafractal is not responsible for lost or stolen packages. Once the order is shipped, it is in the hands of the carrier. We recommend using tracked shipping options to ensure safe delivery. -
Custom Orders
Custom orders are final sale and cannot be returned or exchanged. If there’s an issue with your custom piece, please reach out, and we will do our best to assist. -
Order Cancellations
Cancellations can only be made within 24 hours of placing your order. After this time, we begin processing, and your order cannot be canceled. -
Shipping
All ready-to-ship items will be sent within 5 business days. Custom orders or made-to-order pieces may have varying timelines, which will be communicated at the time of purchase. -
Alteration Charges
Any requested alterations beyond minor repairs may be subject to additional charges. The cost will vary depending on the complexity of the alteration, and we will confirm pricing with you before proceeding. -
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 5 days of receiving it, and we will resolve the issue with a repair, exchange, or store credit. -
Responsibility for Shipping Fees
Customers are responsible for all shipping fees related to returns, exchanges, and alterations unless the issue is due to a defect in craftsmanship.
Let customers speak for us
Terafractal had quickly become one of my favorite makers, her work is exceptional. I’ve placed a couple custom orders so far, she’s always super responsive and has such cool and unique designs! Her clothes are some of the best fits I’ve seen from a small business, the fabric is comfortable and holds up well over time. I’ll certainly continue to be a customer!
I now own three pieces from terafractal and each one just keeps getting better than the last. This is my first romper and definitely not my last. It feels like it was custom made to my measurements even though it was just part of a planned drop! The side ties and corset front make it so easy to wear one outfit many different ways. I am absolutely obsessed ❤️
I now own three beautiful pieces from Tera Fractal and I am IN LOVEEEEE! First of all let’s talk about these patterns and how unique they each are. Second let’s mention that everything is ONE OF A KIND so you will never see anyone with your exact piece of clothing. From the bells, to the shrug, to my favorite piece my ying-yang hoodie, I will never ever get tired of rocking them. Not to mention FIRE SAFE?!! Just let me live in TF forever please 💕 cannot wait to save more $$ to fill my closet with more !!!!
I ordered custom flare pants with pockets, a reversible racer top, and a hooded shrug with holes in the sleeves. Sierra had superb communication throughout the entire process, and was very thorough. The fit and quality of every item is fantastic! They are comfortable and practical for fire spinning. I loved working with her ❤️ Thank you!
Sierra is the most genuine sweetest soul and cares deeply about her customers! The set a received was originally too big (due to my weight loss) and she helped make the size perfect for me! The material is so comfortable and the patterns are some of the coolest I’ve seen. I’m obsessed!! Thank you so much love!! 🫶🏼✨
So happy with my custom flare/bell bottom pants! Not only are they super comfortable and fire safe, but she was able to make them short enough for my short legs! It’s so nice to have pants that don’t get stepped on by me from being so long. The quality of the fabric is amazing as well and I love all the funky pattern options ! 10/10